What are the two kinds of rules that can be used in an HB workqueue?

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Multiple Choice

What are the two kinds of rules that can be used in an HB workqueue?

In an HB workqueue, processing is guided by two kinds of rules: Workqueue Rules and Routing Rules. Workqueue Rules determine how items enter and are organized within the queue—who is assigned, the queue they belong to, and the priority or workflow flags. Routing Rules decide the path an item takes after it’s in the queue—exporting it to the appropriate department or user based on criteria like payer, service type, or item type. Together, they control both how work is captured into the queue and how it flows to the right people for resolution.

In an HB workqueue, processing is guided by two kinds of rules: Workqueue Rules and Routing Rules. Workqueue Rules determine how items enter and are organized within the queue—who is assigned, the queue they belong to, and the priority or workflow flags. Routing Rules decide the path an item takes after it’s in the queue—exporting it to the appropriate department or user based on criteria like payer, service type, or item type. Together, they control both how work is captured into the queue and how it flows to the right people for resolution.

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